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What are the technical requirements for accessing Prolicense Florida courses?

  • Updated

To ensure your progress is saved and your courses load correctly, please review the following technical requirements. Our state-approved courses use high-definition video and interactive modules that require a modern browser and stable internet connection.

1. Supported Devices & Browsers

While our courses are mobile-responsive, we strongly recommend using a desktop or laptop computer for the best experience during timed exams.

  • Desktop/Laptop:

    • Windows: Microsoft Edge (latest), Google Chrome (latest), or Firefox (latest).

    • Mac: Safari (latest) or Google Chrome (latest).

  • Mobile/Tablet:

    • Apple iOS: Safari (latest) or Google Chrome.

    • Android: Google Chrome (latest).

    • Tip: When using a phone, rotate your screen to Landscape Mode. Some interactive exercises (like drag-and-drop) function better on a wider screen.

Important: Internet Explorer (IE) is not supported. Please switch to a modern browser to avoid loading errors.

2. Critical Browser Settings

Our learning platform launches course modules in a new window to maximize screen space. You must configure your browser to allow this:

  • Disable Pop-Up Blockers: You must allow pop-ups for prolicenseflorida.com (or your specific course URL). If a course fails to launch, check the address bar for a "Pop-up Blocked" icon.

  • Clear Cache: If a course freezes or shows a blank screen, clear your browser's Cache and Cookies, then restart the browser.

3. Internet Connection

A consistent, high-speed connection (Broadband/Wi-Fi) is required.

  • Do not use public Wi-Fi (cafes, airports) for final exams, as momentary dropouts can cause the system to lose your session data.

4. How to Save Your Progress (Crucial)

To ensure your quiz scores and completion status are recorded correctly:

  • Always use the "Exit Course" button inside the course interface when you are finished.

  • Do not simply close the browser tab or window. Doing so may sever the connection before your progress is sent to our server, forcing you to retake the module.

Need further assistance?

If you have followed these steps and are still experiencing technical difficulties, our support team is ready to assist you.

Please email us at info@flcaa.com with the following details so we can resolve your issue quickly:

  1. Device Type (e.g., iPhone 14, Dell Laptop).

  2. Browser (e.g., Chrome, Safari).

  3. A screenshot of the error message or blank screen.

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