Our "Peace of Mind" Guarantee
At Prolicense Florida, we want you to be confident in your education. We offer a 30-Day Money-Back Guarantee on all our courses, provided you meet the eligibility criteria listed below.
Eligibility Requirements for a Refund
To qualify for a full refund, both of the following conditions must be met:
Timeframe: You must submit your refund request within 30 days of the original purchase date.
Course Progress: You must have completed less than 25% of the course content.
Please Note:
If you have completed 25% or more of the course, you are not eligible for a refund, regardless of how recently you purchased the course.
Refunds are limited to one per student. We cannot grant multiple refunds for the same student across different enrollments.
Non-Refundable Items
The following items or services are non-refundable once accessed or used:
State Exam Fees: Any fees paid directly to the state or Pearson VUE.
Downloaded Materials: PDFs or digital textbooks that have already been downloaded to your device.
Expired Courses: Courses that have exceeded their expiration date (even if unfinished).
How to Request a Refund
If you meet the eligibility requirements above:
Email our support team at support@flcaa.com (or use the "Contact Us" form).
Include your Full Name, Email Address used for the account, and the Order Number.
Subject Line: "Refund Request - [Your Name]".
Once approved, refunds are typically processed back to the original payment method within 5-7 business days, depending on your bank's processing times.