Our "Peace of Mind" Guarantee
At Prolicense Florida, we want you to be confident in your education. We offer a 30-Day Money-Back Guarantee on all our courses, provided you meet the eligibility criteria listed below.
Eligibility Requirements for a Refund
To qualify for a full refund, both of the following conditions must be met:
Timeframe: You must submit your refund request within 30 days of the original purchase date.
Course Progress: You must have completed less than 25% of the course content.
Please Note:
If you have completed 25% or more of the course, you are not eligible for a refund, regardless of how recently you purchased the course.
Refunds are limited to one per student. We cannot grant multiple refunds for the same student across different enrollments.
Wrong course purchased
If you purchased the incorrect course and are unable to access the correct one due to a system issue, contact our support team with your order details, and we will review your account to correct this manually.
Unused Course Enrollments
If you enrolled in a course but have not accessed any of the content, you may be eligible for a full refund provided your request is submitted within 30 days of the original purchase date. An enrollment is considered "unused" if you have completed 0% of the course content and have not downloaded any associated materials.
To request a refund for an unused enrollment, follow the steps in the "How to Request a Refund" section below and include your order number and enrollment date.
Non-Refundable Items
The following items or services are non-refundable once accessed or used:
State Exam Fees: Any fees paid directly to the state or Pearson VUE.
Downloaded Materials: PDFs or digital textbooks that have already been downloaded to your device.
Expired Courses: Courses that have exceeded their expiration date (even if unfinished).
How to Request a Refund
If you meet the eligibility requirements above:
Email our support team at support@flcaa.com (or use the "Contact Us" form).
Include your Full Name, Email Address used for the account, and the Order Number.
Subject Line: "Refund Request - [Your Name]".
Once approved, refunds are typically processed back to the original payment method within 5-7 business days, depending on your bank's processing times.